How should contractor defects in a new building be managed?

One photograph or WhatsApp message may not be enough. Record location, date, description, impact, recurrence and every visit or repair in a single defect register.

The contractor’s duty depends on defect type and applicable law. Structural, safety or disputed responsibility issues require an engineer or lawyer. Management preserves evidence and follow-up but does not determine legal or engineering liability alone.

Professional management creates continuity: open the task, assign responsibility, keep evidence, follow the supplier and update residents until closure. In a new building, that same record also protects warranties and claims against the contractor.