Privacy policy

Data controller and contact

The data controller is ALTIT LUXURY Building Management & Maintenance Ltd, Israeli Company No. 516893823, Eilat. Privacy enquiries: 054-792-3868 or office@altitluxury.co.il.

Notice when information is collected

Providing information in the website forms is voluntary and is not a legal obligation. Each form’s required fields are needed to submit it and process the request. An email for a one-time answer notification is optional, and agreeing to marketing is not a condition of receiving service.

The information comes directly from you. Submit only information you are authorised to share. Do not submit bank details, identity numbers, medical information or personal information about other residents.

• Purposes: service-suitability assessment, contact, arranging a visit and preparing a proposal
• Possible recipients: authorised company staff and necessary hosting, form, email and technical-support providers
• The form is not used for automated decision-making that produces legal effects

Information processed

The request form may process a project name or address, condominium features and systems, contract types, entered expenses, items left for completion, plan preference, name, phone number, email, role and notes. An internal summary and PDF copy of the request data and declared expenses may also be created to handle the enquiry. The professional questionnaire allows documents and images relating to the building, expenses, contracts and systems to be attached. The file, name, type, size and links to questionnaire topics are stored. Accepted formats are PDF, JPG, PNG and WEBP, with limits of 10 MB per file, 20 files and 50 MB in total. Only attach information necessary for the request that you are authorised to share, and redact residents’ details, banking information or other unnecessary personal information. Attaching a document does not mean its contents have been checked or verified.

The infrastructure may produce technical and security logs, such as IP address, browser, device, time and page viewed, for operation and security. Language is saved on your device. Local form drafts remain in the tab for up to 24 hours after their last update; explicitly saving the questionnaire on your device allows restoration in the same browser for 30 days. Expired local drafts are removed when storage is next checked and after confirmed submission. Online saving to resume on another device and document uploads use the website’s private storage; an online draft and its documents expire after 30 days without activity. The resume link is an access key: anyone who has it can read and edit the draft and access its documents without a Google account. Do not share it or save it on a shared device whose users you do not trust. Clearing the browser’s site data removes only local copies, not an online draft or documents already uploaded.

Questions entered in the digital assistant are analysed locally in your browser. They are not sent to the company or to an AI provider, are not stored in a database and are not used for profiling or marketing. If you prepare a request for a management proposal with Alti, opening the draft in WhatsApp shares its contents with that service. You can review the message and send it to the team from WhatsApp.

Questions proposed for the knowledge centre

This form collects the topic, question and website language. An email address is collected only if you choose to receive a one-time notice when the answer is published. Do not include names, an exact address, an apartment number or other personal information.

The question is reviewed by a person. The company may edit or shorten it, combine similar questions and remove identifying details before anonymous publication, but is not required to publish or answer every question. The email address is not attached to published content and is not used for marketing without separate consent.

Customer service and request records

Our human customer service desk is available 24/7 to receive requests and fault reports. Records may include contact details, the building or apartment, a description of the request, information voluntarily provided, the responsible team and handling status. These details support coordination, handling, follow-up and service records.

Requests are recorded and passed to the responsible teams. Information needed for the work may also be shared with an authorised provider or owners’ committee where necessary, subject to permissions and law. Making a request does not authorise disclosure to all residents. Do not submit passwords, access codes, identity documents or unnecessary sensitive information in public website forms.

These provisions concern request records and do not constitute blanket consent to recording calls or video. Building-management data may also be subject to building-specific and resident-system notices and arrangements, according to the parties’ responsibilities and applicable law.

On-site privacy: cameras, meters and access

Help with reviewing camera footage relates to a specific incident, only by a lawfully authorised person and to the extent needed for the permitted purpose. The service does not authorise unrestricted monitoring of residents, continuous observation or providing footage to anyone who asks. Requests for access or copies are reviewed under applicable law while protecting other people’s privacy.

Each building’s camera system requires its own arrangements for purposes, notices and signage, authorised access, retention and deletion, and security. This website policy does not replace them; the retention period for website enquiries does not set the retention period for camera footage.

Meter photographs or information about an apartment are provided to the relevant entitled person or their authorised representative following appropriate verification. Keys and permissions entrusted to a caretaker are solely for their duties; they do not give general permission to enter private apartments or access personal information.

Purposes of use

Information is used to assess the enquiry, contact you, coordinate next steps, prepare a tailored proposal, retain a useful contact record, secure the website, prevent fraud or abuse, handle disputes and comply with legal duties.

Details provided for a proposal are not used to send advertising without separate consent where required by law. Optional marketing consent is recorded with the time, language and wording version. It can be withdrawn free of charge at any time at office@altitluxury.co.il or using the opt-out method stated in the message as required by law. Withdrawal does not prevent service messages needed to handle your request. We do not sell personal data.

Providers and international transfers

The site uses OpenAI Sites and Cloudflare infrastructure for hosting, delivery and security. Submitted forms are sent to Google Apps Script and processed in Google services, including Google Sheets and the company’s email account. Information needed for follow-up may also be included in its customer relationship management system. Access is intended for authorised staff and infrastructure, form, email and support providers needed for the stated purposes, to the extent necessary for their work. Questionnaires and documents are held in the website’s private storage on Cloudflare infrastructure. A complete copy of submitted answers is also retained on the website. Google Sheets, company email and the PDF receive the summary and read-only links to the copy and documents; the files themselves are not uploaded to Google Drive. Viewing and download links are delivered to the team handling the request and do not allow draft editing. Anyone with one of these links can read the linked item, so these links must also remain private.

Provider servers may be located in or outside Israel. Transfers are subject to applicable Israeli law, including rules on transfers outside Israel, and the providers’ contractual or regulatory safeguards. Information may also be disclosed to a competent authority, professional advisers or in legal proceedings when lawfully required or justified.

Local storage, external content and cookies

The website currently uses no Google Analytics, Google Tag Manager, Meta Pixel, Hotjar, reCAPTCHA, advertising tool or behavioural-analytics tool, and sets no marketing cookie. Your language choice is kept in browser localStorage. A hosting or security provider may set a strictly necessary cookie for security, abuse prevention and traffic integrity, for example Cloudflare bot protection; that cookie is not used for marketing.

Until an approved business connection to Meta is activated, the Social media section displays only a preselected local fallback. If such a connection is activated, it will retrieve posts from the company’s official accounts through the server-side Meta API, cache them temporarily and deliver their images through the website server. It loads no Facebook or Instagram component in the browser, so merely viewing it does not activate Meta cookies. Only clicking a post or profile opens the external service. Video, WhatsApp, email and the external resident service are also governed by their own terms and policies. A transition page appears before resident access.

If non-essential measurement tools or cookies are added, this policy will be updated and a choice will be provided when required by law.

Retention and security

The complete submitted questionnaire and its documents on the website are accessible for up to 365 days after submission; access then expires. Online drafts expire after 30 days without activity. These periods concern questionnaire storage on the website and do not delete copies created separately in Google Sheets, email, PDFs or request records, which follow the general retention rules below. As a general rule, an enquiry that does not lead to an engagement is retained for up to 24 months after the last contact. Information connected with an engagement, accounting, a dispute or a legal duty is retained for the period reasonably required. Technical logs are kept only as long as reasonably needed for operations and security.

An email supplied for a one-time notification is intended for use in the notification list for up to 90 days after the notification, or up to 12 months after collection if no answer is published. Removing it from that list does not necessarily delete copies of the request or correspondence already created in email and service records; those copies follow the general retention rules above. You can ask us to review their deletion using the contact details provided. A question published after identifying details are removed may remain in the knowledge centre.

We use encrypted communications, access restrictions, need-based permissions and reasonable technical and organisational safeguards. No online system can guarantee absolute security.

Your rights

You may request access to information about you and ask to correct or delete information that is inaccurate, incomplete, unclear or outdated, subject to sections 13 and 14 of Israeli law and applicable exceptions. You may withdraw permission for future contact without affecting earlier lawful processing.

We may verify identity to protect your information. Requests are reviewed within the periods set by law. You may also contact the Israeli Privacy Protection Authority.

Children and changes

The website is intended for adults acting in relation to a condominium. Anyone under 18 should not submit personal information without a parent’s or guardian’s permission.

We may update this policy following legal, technical or service changes. The current version and its date will appear here.